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Leading Hospitality Solutions Provider

Novacom Systems Limited is a Kenyan company committed to empowering hospitality management with innovation. The company was founded in 1997 as the MICROS-Fidelio distributor for Eastern Africa.we are based in Nairobi, Kenya with branch offices in Mombasa, Dar-Es-Salaam and Addis Ababa.

Incorporating MICROS-Fidelio Suite of products and combining our company’s strengths, key customers, and the underlying values they need, Novacom Systems Limited has now become the market leader in Eastern Africa providing the hospitality industry with one of the world's bestselling and most functional software solutions. Novacom strives to reach unparalleled standards of Customer Service excellence; hence we aim to establish a reputation to be an information system leader and will entrench our position as a dynamic company in an ever-expanding industry.

Since our inception in 1997, we have enjoyed rapid growth and market penetration. We continue to focus on providing complete and scalable solutions to our customers and delivering them with the quality service that has made Novacom famous.
Novacom focuses on all areas of the hospitality industry from small to medium sized hotels and restaurants, local and international chains, with special focus on the full service hotels and restaurants.


Currently we have over 300 clients across Eastern Africa using MICROS-Fidelio suite of products.

Some of our clients include :

• Hotels and Resorts

  • Pinewood Beach Spa & Resort
  • JB Belmont
  • Hemingways Collection
  • Longview Suites
  • BEST WESTERN PREMIER Nairobi
  • Marasa Africa
  • Hilton
  • Sankara
  • Serena Hotels
  • Fairmont Hotels
  • Tribe
  • Kibo Palace
  • Fairview Hotels
  • Amani Tiwi Beach Resort
  • Crowne Plaza Hotel
  • The Residence Zanzibar
  • Kempinski
  • The African Tulip
  • Grand Royal Hotel
  • Sun N Sand Beach Hotel Ltd
  • Hillpark Hotel
  • Palacina Residential Hotel
  • Safari Park
  • House of Waine
  • Finch Hattons
  • Red Court
  • Reata Serviced Apartments
  • Pangoni
  • Sheraton Addis Ababa
  • Mount Meru Hotel
  • Protea
  • Sun Africa Hotels
  • Hotel Asmara Palace
  • Godials
  • Panari Hotel
  • Sarova hotels
  • North Coast Beach Hotel
  • Driftwood Beach Club
  • Enashipai
  • Hotel Intercontinental
  • Radisson Blu
  • Emin Pasha Hotel
  • Swahili Beach Hotel
  • Mombasa Beach Hotel
  • Kasarani Sports View Hotel
  • Mbale Resort
  • Wasini Luxury Suites and Hotels
  • Imperial Hotel
• Restaurants


• Leisure and Entertainment Clients

Casino Malindi Captain Club Casino

Harmony Hotel selects MICROS products.

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OPERA Xpress is a slimmed-down version of the web-enabled OPERA Property Management System Hotel Edition that allows you to design a property management solution suitable to your property's distinctive needs and budget. MICROS POS RES 5 is a cost-effective solution for the restaurant Point-of-Sale system needs. MICROS Materials Control centralizes inventory effectively ensuring better control costs, recipes management and purchase. These fully integrated and flexible e-business solutions coupled with INFOR SUN Financials, which extends across all modules, deliver powerful management information to the whole organisation.


Opened in December 2008 in Ethiopia, Harmony Hotel represents an initial investment of over USD 10 million and brings it to the forefront of four star accommodation venues in this rapidly growing East Africa hub. Harmony Hotel is conveniently located in the Bole Medhanialem area of the city and within short walking distance of shopping malls, Multiplex cinema and an array of bars, restaurants and recreational facilities...   read more

Sankara Hotel selects TNG as its Customer Loyalty Solution

TNG is a unique management system designed to make effective use of the latest technology, optimize business operations and provide time for client care . TNG offers a single loyalty system that cuts across multiple MICROS-Fidelio applications.


Sankara is dedicated to meeting the needs of its guests with the best possible personal service and facilities. A stay at a Sankara hotel can be whatever you want it to be and Sankara makes no compromises in providing an experience the guest will want to remember ... read more

InterContinental Nairobi selects MICROS products.

MICROS Materials Control is an all-inclusive procurement, inventory control and cost control system customized in order to meet the special needs and requirements of the hospitality industry. Coupled with the MICROS SUN Financials solution, a fully integrated, flexible e-business solution that extends across all modules, delivery of powerful management information is brought to a new level.


A haven in the city, InterContinental Nairobi is ideally located for business, close to the Parliament buildings and next to Kenyatta International Convention Centre. Select from a wide range of dining options, including grilled seafood al fresco on a stunning outdoor pool terrace overlooking Uhuru Park. If exploring is your aim, a range of shopping experiences include luxury malls and Masai open air markets, or for a real taste of Africa, visit nearby Nairobi National Park ...   read more

BEST WESTERN PLUS Creekside Hotel selects the MICROS suite of products.

Fidelio Suite8 is a fully integrated, flexible software package, designed to maximize the efficiency of hotel operations, from basic services to complete and luxury services. MICROS POS RES 5 is a cost-effective solution for the restaurant Point-of-Sale system needs. MICROS Materials Control centralizes inventory effectively ensuring better control costs, recipes management and purchase. These fully integrated and flexible e-business solutions coupled with MICROS SUN Financials, which extends across all modules, deliver powerful management information to the whole organisation.


Located on the bountiful Tudor creek, BEST WESTERN PLUS Creekside Hotel is an exclusive 100 bedroom hotel suited to the business and leisure traveller alike. With signature Swahili architecture and tailor-made furniture pieces, it is one of a kind at the coast ...   read more

Naro Moru River Lodge selects Fidelio Suite8.

Fidelio Suite8 is a fully integrated, flexible software package, designed to maximize the efficiency of hotel operations, from basic services to complete and luxury services. Other valuable Suite8 modules include : Homepage that presents a seamless experience for customers to make reservations from your hotel's website, Mobile Reporting that makes it possible for you to view the service reports and take the necessary actions in a mobile environment from your smart phone or tablet and Hotel Connector links several hotels, for example within a chain or co-operation, allowing synchronization and exchange of guest profiles, individual reservations as well as availability checks in connected hotels.


Naro Moru River Lodge is an austere cabin residence just south of the equator, in the heart of a small market town about 150 kilometers north-northeast of Kenya's capital Nairobi. This breathtaking mountain lodge is a quiet locale to have fun, be with family and friends, with easy access to Mt Kenya's peaks for climbing, hiking or trekking, biking and bird watching ...   read more

Sankara Hotel upgrades to the latest OPERA Hotel Management Software

OPERA PMS V5, the latest release of MICROS Systems' fully integrated enterprise solution, includes new features and components that utilize the industry's most advanced and sophisticated technology to deliver maximum flexibility and scalability and significantly expand the dimensions of this popular suite of hospitality software applications. OPERA Sales & Catering (OSC) introduces the ability to manage wholesaler blocks citywide conventions and sell limits for group bookings.


Sankara is dedicated to meeting the needs of its guests with the best possible personal service and facilities. A stay at a Sankara hotel can be whatever you want it to be and Sankara makes no compromises in providing an experience the guest will want to remember ... read more

Villa Rosa Kempinski opens with SIMPHONY and OPERA suite

OPERA PMS is a truly comprehensive software suite for property management and core central systems. Vision for OPERA is a reporting add-on to the OPERA Hotel Suite of products to allow for powerful reporting directly to Microsoft Excel. With superior customer relationship management, enhanced event management, and sales force automation, OPERA Sales and Catering is the sound platform for a successful banquet and sales operation. SIMPHONY is the premier enterprise enabled point-of-service (POS) solution system that links POS transactions and back office functions making even the most complex operations run smoothly.


Stay in the Luxury Five-Star Hotel Villa Rosa Kempinski. Located within the commercial centre of Nairobi, this hotel has 200 rooms and suites, the 88 the Pan Asian Restaurant, the Italian Bistro Lucca and Tambourin which is the Arabic Rooftop Lounge, in addition to Cafe Villa Rosa - All Day Dining restaurant, K Lounge and a Cigar Lounge ... read more

The Boma Hotel Nairobi selects Vision for OPERA

Vision for OPERA is a reporting add-on to the OPERA Hotel Suite of products to allow for powerful reporting directly to Microsoft Excel. Vision for OPERA can help you extract OPERA data directly into your pre-formatted Excel spreadsheet.


The Boma is designed to be a haven from the hustle and bustle of Nairobi and an ideal place for people from all over the world to come together. The 'O' in The Boma's logo, is a circle to symbolise a group of people meeting together. At The Boma Nairobi, you become part of a circle of humanitarian values and social responsibility ... read more

Baobab Hotel selects MICROS SUN Financials.

The MICROS SUN Financials solution will empower Baobab Hotel with a fully integrated, flexible e-business solution including integrated ledger and full multi-currency support.


Located on the world famous Diani Beach, The Baobab Beach Resort and Spa is set within 80 acres of tropical gardens, overlooking the Indian Ocean. An oasis of tranquillity and serenity, the Resort's picturesque location is nestled on a coral headland overlooking vast stretches of golden beach....   read more

Pinewood Resort and Spa selects the MICROS suite of products.

Fidelio Suite8 is a fully integrated, flexible software package, designed to maximize the efficiency of hotel operations, from basic services to complete and luxury services. MICROS POS RES 5 is a cost-effective solution for the restaurant Point-of-Sale system needs. MICROS Materials Control centralizes inventory effectively ensuring better control costs, recipes management and purchase. These fully integrated and flexible e-business solutions coupled with MICROS SUN Financials, which extends across all modules, deliver powerful management information to the whole organisation.


Pinewood Beach is a multi award-winning boutique hotel, where natural beauty and inspired design are merged to create the perfect romantic destination. Situated on the unspoiled shores of the wonderfully warm Indian Ocean, this intimate and stylish beach resort prides itself on exceptional personal service and attention.....   read more

JB Belmont Hotel selects OPERA Sales and Catering.

With superior customer relationship management, enhanced event management, and sales force automation, MICROS OPERA Sales and Catering significantly reduces the sometimes tedious sales and catering management requirements performed by the hotel staff, allowing them to focus on guest service. Powerful analytics, reporting tools, and real-time booking engines are provided with a comprehensive account of all business operations.


JB Belmont hotel offers superbly decorated suites in the heart of Dar es Salaam's financial district whilst being conveniently located just 20 minutes from Dar es Salaam's International airport. Ten minutes from the Hotel, are ferries which will transport you to the exotic spice island of Zanzibar ...   read more

Paraa Safari Lodge Chobe Safari Lodge Mweya Safari Lodge Silverback Lodge

Marasa Africa selects MICROS SUN Financials for its Uganda properties.

Marasa Africa's properties in Uganda have purchased the MICROS SUN Financials solution that is powered by SunSystems software based on the reporting strengths inherent in SunSystems, the core back-office technology within MFF and for its hospitality-specific accounting functionality.


Striving to make every safari a unique and epic adventure, Marasa Africa's properties are situated in the most beautiful and inspiring lands in Africa. Every visitor leaves with a piece of the true African Safari, filled with unforgettable memories. From our rooms to our lounges, we are out to impress ...   read more

Kole Kole wing of Baobab Beach Resort & Spa becomes the first Eastern Africa Bellavita site

BellaVita administers the complete range of leisure facilities - including wellness, beauty, spa, tennis, fitness and coiffeur - as well as employee schedules, resources and booking schedules.


Located on the world famous Diani Beach, The Baobab Beach Resort and Spa is set within 80 acres of tropical gardens, overlooking the Indian Ocean. An oasis of tranquillity and serenity, the Resort's picturesque location is nestled on a coral headland overlooking vast stretches of golden beach....   read more

KFC Tanzania selects MICROS POS RES 5.

MICROS POS RES 5 provides end-to-end communication throughout the restaurant to increase efficiency, speed up service and ultimately provide a better guest experience.


KFC, one of the world's largest and most famous quick service chicken restaurants, opened its first of several outlets in Tanzania. We are located on Old Bagamoyo Rd, opposite Feza School in Mikocheni.

Longview Suites installs Fidelio Suite8, MICROS POS RES 5, MICROS Materials Control and MICROS SUN Financials.

Fidelio Suite8 offers the flexibility to fulfil the special requirements of the individual market. MICROS POS RES 5 is a complete solution for the restaurant Point-of-Sale system needs. MICROS Materials Control centralizes inventory effectively ensuring better control costs, recipes management and purchase. These fully integrated and flexible e-business solutions coupled with MICROS SUN Financials, which extends across all modules, deliver powerful management information to the whole organisation.


Longview Suites is a 32 room all-suite boutique hotel located along Magadi Road in the serene area of Karen, Nairobi. The ultra-modern property overlooks the Nairobi National Park and guarantees a personalised service to both business travellers and holidaymakers ...   read more

JB Belmont Hotel installs OPERA PMS, MICROS POS RES 5, MICROS Materials Control and MICROS SUN Financials.

OPERA PMS provides the tools to help achieve a greater level of productivity and profitability. MICROS Materials Control allows for more efficient management of all inventory items within the hotel, from food to hotel linens, along with MICROS POS RES 5 that enables a hotel manage its food and beverage operations better. Together with MICROS SUN Financials, the suite empowers the hotel with a fully integrated, flexible e-business solution.


JB Belmont hotel offers superbly decorated suites in the heart of Dar es Salaam's financial district whilst being conveniently located just 20 minutes from Dar es Salaam's International airport. Ten minutes from the Hotel, are ferries which will transport you to the exotic spice island of Zanzibar ...   read more

Swahili Beach Hotel selects Fidelio Suite 8 and 3700 RES 5.

Fidelio Suite 8 provides a comprehensive solution to help manage all operations, while increasing productivity and profitability across the hotel. Along with Fidelio Suite 8, Swahili Beach Hotel has chosen to install the 3700 RES 5 system to make its food and beverage operations run smoothly and enhance the guest experience.


Swahili Beach Hotel is centrally located on the famous Diani Beach of Kenya's south coast. This unique and innovative unique five star resort offers a harmonious blend of the architectural influences from the East African coast, Arabia, India, and Zanzibar that have fused over millennia to create the vibrant Swahili culture ...   read more
Mombasa Beach Hotel implements MICROS 9700 HMS and MICROS Materials Control

MICROS Materials Control is a software package for monitoring the process of procurement, stock and inventory control. Along with the MC solution, Mombasa Beach Hotel has chosen to install the MICROS 9700 HMS point-of-sale system, combing innovation, advanced technologies, reliable hardware and robust reporting features to make its restaurant operations run smoothly and enhance the guest experience.


Mombasa Beach Hotel, the flag ship of Kenya Safari Lodges & Hotels, is located in the Kenyan north coast. The hotel a prime destination for conferencing and leisure in its many outlets ...   read more

The Aberdare Country Club selects OPERA PMS and 3700 RES 5.

Achieve a greater level of productivity with OPERA Property Management System which has been specifically designed to meet the varied requirements of any size hotel, resort or chain. And whether you are an independent or a globally recognized chain, MICROS Point-of-Sale offers fully integrated tools for the back-office, restaurant operations and guest services


The Aberdare Country Club, only a two and a half hour drive northeast from Nairobi, is nestled on a slope of Mweiga Hill in the Aberdare Highlands, part of the Great Rift Valley. Considered a heritage property in Kenya, the Aberdare Country Clubhas retained the charm of a private home with the simple comforts of a country inn ...   read more

Imperial Hotel implements OPERA Sales and Catering for its enterprise.
Imperial Hotel Kisumu is located close to the shores of the World's second largest fresh water lake, Lake Victoria. The first class accommodation combined with ultra-modern conference facilities and choice of top of the range bars and restaurants makes any guest's business and leisure a pleasure ...   read more


Cheli & Peacock, Nairobi, selects OPERA V5 Lite.
A "safari" is one of the most romantic and adventurous vacation you will ever take; the cliché "it will change your life" holds true. Cheli & Peacock operates up-market, exclusive and bespoke safaris for clients that still want the "real safari" experience ...   read more
Slims Restaurant, Nairobi, selects the Materials Control solution.
Slims Restaurant is conveniently located in Nairobi's Milimani area. Voted Nairobi's “Best Sun-downer,” by one of the main dailies, Slims takes pride in delivering fresh, creative and classic dish creations daily ...   read more
Wasini Luxury Suites and Hotels installs MICROS-Fidelio Financials.
Wasini Luxury Suites and Hotels is a luxury boutique hotel in Nairobi. Located in the Westlands area of Nairobi, Wasini is close enough to the city's business and leisure district ...   read more
Nairobi Java House installs 3700 Restaurant Enterprise Series 5.

Welcome to Nairobi Java House, home to Kenya's finest hand-roasted coffee and freshly prepared homestyle food ...   read more



Planet Yogurt selects 3700 Restaurant Enterprise Series 5.
Planet Yogurt believes in bringing friends and family together to enjoy the most natural & fun frozen yogurt experience that promotes a healthy lifestyle ...   read more
Amani Tiwi Beach Resort installs a suite of products.

Boasting its own private beach, this south coast Tiwi resort comprises of an impressive decor influenced by the local Swahili and African cultures. Amani Tiwi Beach Resort looks forward to welcoming you to "Paradise under African skies" ...   read more
Grand Royal, Nairobi, selects a suite of products
Grand Royal Hotel is situated near the center of Nairobi City, conveniently located roughly 20 minutes from the Jomo Kenyatta International Airport ...   read more
USIU selects MICROS-Fidelio PMS solutions.
United States International University (USIU) is located in the Kasarani area, off Thika Road in the suburb of Kenya’s capital city of Nairobi. The university is an independent, not-for-profit institution serving approximately 4,800 students ...   read more
Red Court Hotel, Nairobi, installs the OPERA Sales and Catering Solution
The Red Court Hotel is a 4 star hotel situated at the Kenya Red Cross complex, with proximity to the city and Jomo Kenyatta International and Wilson airports. The Red Court Hotel is the ideal destination for business travellers and domestic tourists who want to enjoy a weekend away from the city ...   read more


MICROS iCare & ExactTarget

Restaurant Customer Loyalty Solution


MICROS myfidelio.net

One solution serves all your booking channels


MICROS myinventory

Boost profitability to a new level with a detailed inventory solution


Suite8 Homepage

effective ecommerce -utilise the web as a dynamic sales tool


BellaVita

Meeting the needs of the wellness industry


webHotel

Taking hotel eCommerce to the next level


Restaurant Customer Loyalty Solution

Keep loyal guests coming back and attract new ones by delivering targeted marketing campaigns.

MICROS iCare is a powerful Customer Relationship Management solution that tracks and organizes customer behaviour and spending habits based upon POS transactions. ExactTarget, a leading provider of email and interactive marketing tools, enhances communication to customers through email, mobile, social media and websites.

The MICROS iCare+ExactTarget partnership provides a powerful tool to distribute targeted offers to MICROS iCare loyalty customers through a sophisticated email messaging platform.

MICROS iCare+ExactTarget Features :

•   Centrally managed campaigns
•   Campaign analysis and tracking
•   Full Online Functionality

Key Benefits

Seamless integration of MICROS iCare+ExactTarget for a 360 degree view of customer activity, that allows you to drive your business marketing plan.
Increased customer engagement, retention, and loyalty through personalized and centrally-managed communication.
A scalable and low-cost solution for any sized organization.
Easy to use interfaces means less time on training and more time on marketing initiatives.

ExactTarget’s robust messaging platform, as well as its commitment to innovative technology and an entrepreneurial spirit makes ExactTarget a perfect MICROS iCare partner.

... Read More

For more information please contact us at sales@novacom.co.ke


Do you want to increase bookings from Travel Agents and 3rd party web booking portals?

myfidelio.net, a Software as a Service model of the OPERA Reservation System, provides a seamless connection to major global distribution systems and on-line travel agencies, allowing your hotel to connect to thousands of booking portals and travel agencies worldwide.

myfidelio.net offers full integration with all hotel solutions offered by MICROS, including OPERA PMS and Fidelio Suite 8, empowering your hotel with the ability to consolidate, control and distribute the hotel’s inventory in real time from a single point of entry.

Key Features

•   Hotel bookable 24/7 in all channels
•   Rate Parity check from one screen
•   Management of your company/consortia rates
•   Integrates your Property Management System for instant and real-time updates on all connected channels
•   Comprehensive business reporting
•   Pre-customized or fully customizable booking front-end for the hotel website
With webHotel IBE and mywebsite, myfidelio.net offers two ways of integrating the booking mechanism directly into your hotel’s website.

... Read More

For more information please contact us at sales@novacom.co.ke


Of all the cost components associated with back office functions, inventory carries the greatest risk to an operator's long-term success.

MICROS myinventory simplifies store-level processes and optimises inventories, by providing purchasing, receiving, stock management functionality, along with full recipe and product costing capabilities at single or multiple locations across the enterprise thus maintaining stock in a cost-effective manner.

MICROS myinventory is a browser-based application that is part of the mymicros.net Enterprise product line. Since it is a hosted solution, zero installation is required at the store level, all functionality is accessed via a web browser.

Benefits for your restaurant

•   Reduced costly food expenses
•   Positive bottom line benefits and considerable cost savings
•   Shifting the focus from maintaining inventory to providing a great guest experience
•   Substantial savings from detailed inventory tracking
The myinventory application is optimized for use with MICROS 3700, 9700 and Simphony POS solutions.

... Read More

For more information please contact us at sales@novacom.co.ke


Your guests expect to be able to find everything they want online and find it fast - including competitively priced rooms and packages. The Suite8 homepage module is an easy to install Web booking engine that allows you to make the most of e-commerce and communication.

Homepage makes it easy for you and your guests :

Integrate Homepage on your website. Adjust the look and feel to suit the design, style and colours of your business
Allow guests to reserve their rooms commission free. Homepage adjusts the room availability in real time and processes the reservations in Fidelio Suite8
Send guests an automatic confirmation of the reservation
Advertise your seasonal promotions, such as Christmas offers for anyone who reserves in December
Suite8 Homepage benefits individual hotels by making them available in the World Wide and at the same time connects them with corporations, travel suppliers and portals, allowing them to conduct travel-related e-commerce: reservations, electronic requests for proposals and responses, including effective yield management.
Give your business a boost and your guests the convenience of booking online. Whenever and wherever they want.

... Read More

For more information please contact us at sales@novacom.co.ke


Spas are no longer just trendy, they are here to stay. Wellness is a way of life and it is fuelling the continued growth of the spa industry. To meet this demand, the number of day spas/salons, destination spas, wellness hotels and resorts has exploded. Increasingly, guests book hotels based on the quality of the wellness offering.

MICROS-Fidelio offers BellaVita that combines spa management technology, visitor management and POS systems into one comprehensive and integrated solution.

BellaVita is perfectly designed for wellness hotels & resorts, theme/fun parks, sports & fitness clubs, day spas & coiffeurs. And of course it takes care of every aspect of your business - sales, marketing, planning, billing, financial control and analysis.

BellaVita can be deployed as a stand-alone solution, but together with our Property Management System, it gives hotels a clear competitive edge.

... Read More

For more information please contact us at sales@novacom.co.ke


webHotel features a user-friendly website design and management solution that serves customised 'smart content' to customers based on their web origin, previous web history and preferences.

webHotel addresses every phase of the buying funnel, from initial travel research, through booking and even post-stay emails. The end result is a truly integrated web presence that drives revenue and makes hotels more competitive in the online world.

Benefits for your hotel

•   Deliver a superior online experience for your potential guests
•   Allow your customers to browse and book your hotel directly from your website
•   Create seamless customer communications to strengthen repeat business and drive more revenue
webHotel accesses your OPERA database via OPERA Web Services and provides security, system monitoring, disaster recovery, application monitoring and PCI Compliance.

... Read More

For more information please contact us at sales@novacom.co.ke



Novacom is an innovative, progressive, energetic, rapidly growing great place to work. We seek individuals looking for a fast paced, exciting career to grow with us. If customer satisfaction is more than just a buzzword for you, contact us.

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