Keeping track of hotel guest needs, expectations and preferences can be very chaotic and miss the right team at the wrong time.
With Opera Cloud Guest traces tool, your staff is empowered with updating these guest details at a central shared location by all staff
“Trace” is an internal communication tool that attaches specific, actionable notes to a reservation or block, directing a specific department to take action. It acts as an automated, department-to-department whisper that ensures smooth service execution without requiring direct phone calls.
Why embrace Traces functionality in Opera Cloud?
Traces bridge the gap between different hotel departments so staff can proactively prepare for arrivals or resolve guest requests. Common uses include:
- Housekeeping: Notifying them to deliver extra pillows or set up a crib.
- Front Desk: Alerting staff about a VIP guest’s preference for a meet-and-greet.
- Maintenance & F&B: Informing them of a room repair or a special welcome amenity.
- Cross-Departmental Synergy: Automatically triggering traces when a guest books an upsell or package from integrations
This in the end improves overall guest experience through personalized exceptional service delivery.
In turn, improved upselling, happy guests, will always return business and recommend the property to new or returning prospective guests.
Why wait? reach out to us we show you how to deploy and utilize this essential utility that shall help you exceed your overall guest experience!