Picture this; An arriving guest with the Hotels mobile application or Web application, approaches a geofenced radius of the Hotel, Opera Cloud a push notification email or SMS welcoming the guest and offering pre-check-in process.
Oracle Opera Cloud is accessible from any device any location within and outside the Hotel for as long as the user has valid login credentials. This could be a data security risk for the Hotel in case unauthorised employee or former employee attempts to login to system from outside the Hotel. With Geofencing capability, we can help implement an extra layer of security to explicitly permit or deny a set of employees from accessing opera cloud from outside the Hotel.
Geofencing is not a native, built-in feature of Oracle Hospitality’s core OPERA Cloud Property Management System (PMS). However, it is commonly implemented through certified third-party integrations using the Oracle Hospitality Integration Platform (OHIP) to enable location-based staff management, marketing, and security operations.
Common geofencing applications for OPERA Cloud include:
- Staff and Task Management: Third-party integrations (e.g., Event Temple or custom apps) can trigger automatic staff check-ins, time-and-attendance logging, or dispatch real-time maintenance and housekeeping tasks when a mobile device enters or exits the hotel’s geographic boundary.
- Guest Experience & Mobile Key: Integration partners allow you to establish a virtual perimeter so that when guests enter the property, a pre-programmed action is triggered, such as sending a welcome SMS with a link for seamless mobile check-in or issuing a mobile room key.
- Marketing & Promotions: For properties with enterprise marketing software, geofencing can trigger push notifications, in-app messages, or emails targeting registered app users within a specified geographic radius around the hotel.
Hotels that utilize Opera Cloud Geofencing capabilities enjoy some of the below benefits
1.Enhanced Guest Experiences and Service
- Mobile Check-in/Check-out: Detects when a guest arrives on-site, allowing the system to send automatic check-in prompts, Push notifications or emails which speeds up the process and reduces front desk congestion.
- Proximity-Based Marketing: Allows hotels to send targeted, location-based notifications for special offers (e.g., spa discounts, restaurant specials) when a guest enters a specific area, increasing engagement and non-room revenue.
- Personalization: Enables hotel staff to deliver customized services based on guest movements within the property.
2. Improved Operational Efficiency and Productivity
- Automated Housekeeping Updates: As guests leave the property (or enter their room area), geofencing can automatically update housekeeping schedules or trigger room cleaning, improving turnover efficiency.
- Streamlined Workforce Management: Tracks staff location, allowing for optimized staff assignments and efficient task delegation for maintenance or porter services.
3. Enhanced Security and Safety
- Asset Management and Tracking: Provides real-time visibility into the movement of hotel Laptops or Mobile devices sending alerts if assets move outside designated areas.
- Area Access Control: Protects organizational assets by alerting management of unauthorized entry into sensitive areas.
4. Improved Revenue Management and Analytics
- Accurate Data Collection: Provides actionable insights into customer behavior, such as foot traffic patterns and dwell times, helping to refine marketing and operational strategies.
- Increased Booking Visibility: Helps in understanding how guests arrive and use the property, allowing for personalized, contextually relevant experiences.
Reach out to us we assist you to add an extra layer of security to your property’s Oracle Opera Cloud access.